How to set up SmartFTP to use FTP over SSL

Windows 2008/IIS 7 and above allows a secure FTP connection via FTP over SSL. Note that this is not the same as SFTP (FTP via SSH), so you may have to experiment a bit with your FTP client settings to get a secure connection. Our tests were successful with the following.
  1. Click File -> "New Connection"
  2. Set the "Protocol" Field to "FTPS (Explicit)"
  3. Fill in the following fields:
    • Host – Enter either your domain name or alternate FTP address. The alternate FTP address can be located in Control Panel
    • Username – Enter your FTP username. If using the primary account, the FTP username can be located in Control Panel. For accounts hosted on our Windows Server 2008/IIS 7 and 2012/IIS 8 environments, the FTP user name requires a specific format. Please note that you will need to include the number, the pipe character and your user name.
    • Password – Enter the password for this user. If using the primary FTP user, please use the same password that you use to log in to Control Panel
  4. Click OK to connect
If you receive a generic "could not connect" error, or in implicit mode see an attempted connection to port 990, you have a configuration error. Please cut and paste the login information from Control Panel to make sure you are supplying the proper credentials.
Looking for added security? SiteLock scans your website to detect hacking, and SiteLock TrueShield provides a Web Application Firewall to block online threats. Protect your site today.