How to bypass greylisting in SmarterMail

If your site account was opened after 10/17/2017. Greylisting has been disabled by default.

If you are certain that you want to disable greylisting, follow these instructions. Greylisting must be disabled on a per user basis, and you must be logged in as the Primary Domain Administrator ("" by default).

  1. Log in to Control Panel.
  2. Click the "SmarterMail Manager" link on the left side.
  3. Click the "SmarterMail Management Login as Primary Admin" link. You will be automatically logged in as the Primary Domain Administrator.
  4. Once in the SmarterMail interface, click the "Settings" link in the left navigation (it is an icon that looks like gears).
  5. Click to expand the "Domain Settings" folder.
  6. Click "Users."
  7. For the user whose password you want to change, check the box next to their name and click "Edit."
  8. Check the box next to "Disable Greylisting."
  9. Click "Save."