Getting Started with the SmarterMail email system

SmarterMail is a feature-rich system and there are many options beyond what is covered in this tutorial. Here we will focus on the basic steps required to set up an email account. Once you are comfortable with the basics, detailed information is available in SmarterMail's help documents. Look for the "Online Help" link in the upper right corner of any page in SmarterMail.

 Once your domain is pointing to our servers you can reach SmarterMail directly at number can be found in the control panel).The first time you log in, you should do so through the Email Management link in Control Panel.

NOTE: If your domain is not yet using our nameservers, you can still create email accounts in the Email Management section of the Control Panel. Click the "SmarterMail Management Login as Primary Admin" link and you will be automatically logged in as the Primary Domain Administrator (more information on the Primary Domain Administrator). This will allow you to log in using the email server name and create email accounts prior to updating your name servers. Step-by-step instructions for creating a new email user.

To configure the default user settings:
  1. In the SmarterMail interface, go to the "Domain Settings" in the navigation menu (the icon that looks like a gear with a globe).
  2. Click on "Accounts".
  3. Click on the "User Defaults" button.
There is a "Disable Greylisting" switch on this page which will disable greylisting for the account. If your site account was opened after 10/17/2017. Greylisting has been disabled by default.
 Click "Save" to save the default user settings.  If you want the setting to be applied to current accounts, click on the "Propagate" button.

To create a new user:
  • Click on the "Domain Settings" icon.
  • Click on "Accounts".
  • Click on the "New" button.
  • Enter the username and password for the email account.
  • Click on the "Save" button.
You may not want to change any of the other settings until you become more familiar with the system. For more details on the available settings, click the "Online Help" link from the drop-down menu in the upper right hand corner.