How to access the raw log files

HTTP Log access is disabled by default. To enable log access:
  • Log in to the Stats/Raw Logs page of Control Panel
  • In the Raw Log File Access section, click the "Enable" button
 
Log File Generation Schedule
Your raw log files will appear within 24 hours after the nightly update (so they will not be available immediately after enabling the feature).


 
Log File Format
To ensure easy download, the log files are compressed into .zip files. This takes place on a nightly basis (every 24 hours).
To download the zipped log files, log in via FTP and go to /httplog. Note: The log file directory is hidden, so it will not be immediately visible when you log. Use the "change directory" function in your FTP client to get to the log file directory.

 
Log File Rotation
Log files more than 30 days old are removed from the system and are not recoverable.