If messages from a known or a legitimate email address are being marked as spam, you can rectify the problem by using the "Trusted Senders" feature in SmarterMail. This feature allows you to white-list email addresses or domains so they will bypass the spam filtering rules you have set up.
NOTE: Any content filtering rules you have configured will NOT be bypassed by adding users to the Trusted Senders list.
To set up Trusted Senders:
- Log in to SmarterMail with the email account you want to apply the Trusted Senders setting to.
- Click the "Settings" link in the top navigation menu (the icon that looks like a gear).
- Click "Spam Filtering".
- Click the pencil icon next to either Trusted Domains/Trusted Email Addresses in the Trusted Senders menu.
- Enter the email addresses/domains you want to whitelist.
- Click the "OK" button.