How to View Email Headers

In order to help troubleshoot email delivery issues, the technical support staff may ask to see the full headers of a message.  To get the message headers, simply follow the instructions for your email program below.

SmarterMail

• Double-click the email message.
• In the bottom right corner of the message window, click the "Header" tab.
• Select the text in the "Message" box. Right-click and select "Copy".
• Click "Close" in the menu bar at the top of the message.
• Paste the headers into your message to Support.

Outlook 2010 and later

• Double-click the email message and select the File tab.
• Click the Properties box on the bottom right.
• Right-click in the "Internet Headers" box and pull down to Select All.
• Right-click again and select Copy.
• Click the Close button to return to your message.
• Paste the headers into your message to Support.

Outlook 2007

• Right-click the email message (in the messages list) and select "Message Options..."
• Right-click in the "Internet Headers" box and pull down to Select All.
• Right-click again and select Copy.
• Click the Close button to return to your message.
• Paste the headers into your message to Support.

Outlook 2003

• Open the message by double-clicking on it.
• In the message window, choose Options under the View menu, where you will see the headers.
• Copy the headers and paste them into your message to Support.

Thunderbird

• Click on the email message to view it.
• Click on the View pull-down menu and select "Message Source".
• A new window will appear displaying the full unformatted message.
• Click and drag the cursor in the headers to select the text.
• Copy the selected text and paste it into your message to Support.

Mac Mail

• Open the email message.
• In Tiger Mac Mail, go to the View menu and select "Show All Headers". In Leopard Mac Mail, select "Raw Source" under Message.
• Cut and paste the full headers into your message to Support.