Newest KB Articles

How to configure Trusted Senders (whitelisting) in SmarterMail

Thu, 16 May 2013 21:04:52 GMT

If legitimate email messages are being marked accidently as spam, and you know they are from a legitimate email address, there is a way to rectify this problem by using the Trusted Senders feature in SmarterMail. This feature allows you to "whitelist" email addresses or domains, thus bypassing the spam filtering rules you have setup. NOTE: Any content filtering rules you have configured will NOT be bypassed by adding users to the Trusted Senders list.

To set up Trusted Senders, follow these insructions:

Log into SmarterMail with the email account you want to apply the Trusted Senders setting to.
Click the Settings icon (2 cogs) on the menu to your left.
Expand the "My Settings" folder and click on "Trusted Senders".
Click on the New button.
Enter the email addresses/domains you want to whitelist, line by line.
Click on the "Save" button.

How to set up Core FTP LE to use FTP over SSL

Sun, 12 May 2013 18:11:45 GMT

Windows 2008/IIS 7 and Windows 2012/IIS 8 allow a secure FTP connection via FTP over SSL. Note that this is not the same as SFTP (FTP via SSH), so you may have to experiment a bit with your FTP client settings to get a secure connection. Our tests were successful with the following:

Click the "Site Manager" icon in the top left hand corner of the window (or click "File > Connect").
In the "Site Manager" window, click the "New Site" button.
In the "Site Name" box, enter your domain name.
In the "Host/IP/URL" box, enter your domain name or your alternative FTP address. Your alternative FTP address can be found in the Control Panel under "Account Info/Edit".
In the "Username" box, enter your FTP username. If you are using the primary user, your FTP username can be found in the Control Panel under "Account Info/Edit".
In the "Password" box, enter the password for the FTP user. If you are using the primary user, the password is the same as your Control Panel password.
In the "Port" box, make sure it is set to "21".
The number in the "Timeout" box defaults to "60" (seconds), but if you are having problems with frequent timeouts, you may want to increase the timeout length.
"Retries" defaults to 2. It is the amount of times the client will automatically attempt to retry connecting to the server should connecting fail. If you wish to enable automatic retries, be sure to check the "Retry On" box.
The "PASV" box is checked by default. This sets the connection mode to "Passive". If you are having problems connecting to the server or staying connected, you can try unchecking this box, which will tell the client to attempt to connect using "Active" mode.
Leave "Use Proxy" unchecked.
In the "Connection" dropdown box, select "AUTH SSL".
Under "SSL Options", check "SSL Listings" and "SSL Transfer". Leave "Clear (CCC)" unchecked.
Check "Windows SSL".
Click "Connect". A box will pop up labeled "Certificate Information". Click "Always Accept".

Note: If you receive an generic "could not connect" error, or in implicit mode see an attempted connection to port 990, you have a configuration error. Please cut and paste the login information from the Control Panel to make sure you are supplying the proper credentials.

How to change the outgoing mail (SMTP) port

Thu, 28 Mar 2013 22:02:25 GMT

If you can't send email (but you can receive, in some cases), your ISP, firewall/antivirus software, or your router may be blocking the default outgoing mail (SMTP) port, which is 25. This is the standard port for sending mail, but it is often blocked because spammers commonly use this port.

The problem can often be resolved by changing your SMTP port number to 587. Here are instructions Instructions on how to change the outgoing mail port in Microsoft Outlook, Outlook Express, Mozilla Thunderbird, Mac Mail, Entourage, and Eudora:

Outlook 2003

On the menu bar, select "Tools" and go to "E-mail Accounts".
In the "E-mail Accounts" wizard window, select "View or change existing e-mail accounts" and click "Next".
Click the "Mail" tab and choose the account you need to modify.
Click "More Settings".
Click the "Advanced" tab.
Change "Outgoing server (SMTP)" port from 25 to 587.
Click "OK".
Click "Next".
Click "Finish".

Outlook 2007

On the menu bar, open "Tools" and go to "Accounts Settings".
In the "E-mail Accounts Settings" window select your domain's email account.
Click the "Change..." icon.
Click "More Settings".
Click the "Advanced" tab.
Change "Outgoing server (SMTP)" port from 25 to 587.
Click "OK".
Click "Next".
Click "Finish".

Outlook 2010

Click the "File" tab, then click the "Account Settings" button.
Highlight the account you want to change, then click "Change" to open the settings window.
Click the "More Settings" button, then choose the "Outgoing Server" tab.
Check that "My outgoing server (SMTP) requires authentication" is chosen. If it is not, click the box.
Check that "Use same settings as my incoming mail server" is chosen. If it is not, click the box.
Choose the "Advanced" tab.
Change "Outgoing server (SMTP)" port from 25 to 587.
Click "OK".
Click "Next".
Click "Finish".

Outlook Express

On the menu bar, click "Tools" and go to "Accounts".
Click the "Mail" tab.
Select your domain's email account from the list. Click the "Properties" button.
Make sure that the "Include this account when receiving mail or synchronizing" box is checked. If it is not, check it.
Click the "Servers" tab. Locate the "Settings" button below "Outgoing Mail Server". Click the "Settings" button.
Locate the "SMTP Port" field (it should say 25). Change it from 25 to 587.
Make sure the "My SMTP server requires authentication" box is checked. If it is not, check it.
Click "OK". Click "OK" again until you've closed all the windows.
Restart Outlook Express.

Thunderbird

On the menu bar, click "Tools" and go to "Account Settings".
Select "Outgoing Server (SMTP)" on the left pane of the "Account Settings" window.
Select the SMTP server for your domain. Click "Edit".
Change the number in the "Port" field from 25 to 587.
Click "OK".
Click "OK" again to close the "Account Settings" window.

Mac Mail

Open "Preferences" in the "Mail" menu.
Click the "Accounts" tab to locate your domain's email account. Open it.
Open the "Outgoing Mail Server" window.
Change the number in the "Port" field to 587.
Check the "Use Authentication" box.
Click "Continue".
Click "Continue" again. Close any remaining open windows.

Entourage

Click "Tools", then "Accounts" from the menu bar.
Highlight the e-mail account you wish to change, then click Edit.
In the "Sending Mail" Section, click on the "Click here for advanced sending options" button.

Change the default SMTP port and authentication settings:

Make sure the "Override default SMTP port" option is chosen.
If Outgoing mail (SMTP) is 25, change it to 587. (If the port number is already 587, or another number like 465, do not change it.)
Make sure that "SMTP server requires authentication" is checked.
The option for "Use same settings as my receiving mail server" must also be checked.
Click the small square in the top-left of the "Advanced Sending Options" window to close it.
Click "OK" to close the main "Edit Account" window.

Eudora

To change the outgoing mail port to 26:

Click the "Tools" menu, then click "Options".
Scroll down, then click "Ports".
In the SMTP Port (25): box, type 587.
Click "OK".
Restart Eudora.

To enable SMTP authentication:

Click the "Tools" menu, then click "Options".
Scroll down, then click "Sending Mail".
Check the box next to "Allow Authentication".
Click "OK".
Restart Eudora.

How to send email from a php application - localhost

Tue, 19 Mar 2013 20:50:47 GMT

PHP localhost email sample code