Ping
Ping is a utility that forwards data packets to check the quality of a link or verify the connection of a machine to the Internet.

How to run a ping, assuming your machine is Windows 2000/XP:

1. From the Start Menu, select: RUN
2. Type: cmd
3. In the popup window, type: ping -n 500 [hostname] > ping.txt
   • (without the brackets)
   • Example: ping -n 500 YourHostedDomainName.com > ping.txt
4. Depending on the network speed, this command will run for several minutes. Once the diagnostic is complete, the result will be saved in a filed named ping.txt.
5. If our Technical Support staff asked you to run a ping, please send them the text file for review.

Traceroute
A traceroute is a TCP/IP utility which allows the user to determine the route packets are taking to a particular host. A traceroute is useful in determining whether there is a network problem between your computer and our servers.

How to run a traceroute, assuming your machine is Windows 2000/XP:

1. From the Start Menu, select: RUN
2. Type: cmd
3. In the popup window, type: tracert [hostname]
   • (without the brackets)
   • Example: tracert YourHostedDomainName.com
4. If the DiscountASP.NET Technical Support staff asked you to run a traceroute, please capture the results and send them to us for review. If you are not familiar with how to capture information from the command prompt, please see below.

How to capture results from the Command Prompt
To capture the results from the Command Prompt Screen

1. Right click in the Command Prompt Screen
2. Select: Select All
3. Press Enter Key (This will copy the text)
4. Open Notepad
5. Right click in Notepad screen
6. Select: Paste