There are three ways to go about retrieving your Username and/or Password:
1. Use the "Forgot your Password?" password retrieval system on the Control Panel login page. This assumes that you know the account username. The Password will be emailed to the admin contact email address.
2. Send an email to the Technical Support Department requesting that we
resend your Welcome Letter. Email Support@discountasp.net. Please include
the domain name of the account you wish to access. We will resend the
welcome email to the admin contact email address only.
Note: This assumes that you have access to retrieve email from the primary email address email address you set up in your contact information . Please also make sure to check your Spam/Junk/Bulk email folder for emails as many spam filters will filter legitimate emails. If you are using spam filters, please whitelist the DiscountASP.NET domain name.
3. If you do not have access to the primary email address, then we will require authentication of the account information request. To protect our customers, we do not give out account information on request.
To begin the authentication process, send an email to email@example.com requesting your account information. Please include your account domain name.
Article ID: 128, Created On: 11/6/2008, Modified: 12/2/2011