How to configure Trusted Senders (whitelisting) in SmarterMail

If messages from a known or a legitimate email address are being marked as spam, you can rectify the problem by using the "Trusted Senders" feature in SmarterMail. This feature allows you to white-list email addresses or domains so they will bypass the spam filtering rules you have set up.

NOTE: Any content filtering rules you have configured will NOT be bypassed by adding users to the Trusted Senders list.


To set up Trusted Senders:
  1. Log in to SmarterMail with the email account you want to apply the Trusted Senders setting to.
  2. Click on More > "Settings".
  3. Click "Spam Filtering".
  4. Click the pencil icon next to either Trusted Domains/Trusted Email Addresses in the Trusted Senders menu. 
  5. Enter the email addresses/domains you want to whitelist.
  6. Click the "OK" button.